What did you expect? Will you guys do us a favor and either hire someone that has worked in the service industry or someone that works at Dinerware? The $3,000 upgrade that gave us the option to, pick up a check that has been paid and "hide it" is an insult. When I told our rep that Dinerware gave the option(2012) to push ONE button that hides every check that has a credit card authorization, she was BLOWN AWAY! That was a couple of years ago. You people have no idea. Even though I didnt pay for the "upgrade" it made me physically ill. Are you guys really seven years behind Dinerware? Im just a bar manager and you really do have some great features on my end. Im planning on opening my own bar sometime next year. From what I have seen you would have to pay me to use Micros. Thank you for nothing.